Welcome to Giftola

At Giftola, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, process, and protect information when you visit our website, place an order, submit an inquiry, or interact with our services.

By accessing or using Giftola, you agree to the terms of this Privacy Policy.

1.Information We Collect:

We may collect the following information:

Personal Information:

  • Full Name
  • Email Address
  • Billing Address
  • Shipping Address
  • Company Name (for corporate orders)
  • GST Information (where applicable)

Order Information:

  • Products purchased
  • Customization details
  • Delivery instructions
  • Order history
  • Transaction information

Technical Informatio:

  • IP Address
  • Browser Type
  • Device Information
  • Operating System
  • Website Activity
  • Cookies and Analytics Data

Such information helps us process orders, improve website functionality, prevent fraud, and provide customer support.

2.How We Use Your Information

Your information may be used to: 

  • Process and fulfil orders
  • Deliver products
  • Personalize customized products
  • Provide customer support
  • Respond to Reach Us requests
  • Manage corporate gifting inquiries
  • Manage bulk order requests
  • Improve website performance
  • Prevent fraud and misuse
  • Comply with legal obligations
  • Send order updates and service notifications

Marketing communication will only be sent where permitted by applicable law or where consent has been provided.

3.Sharing of Information

Giftola does not sell, rent, or trade customer information.

Information may be shared only with:

Logistics Partners: For order fulfilment and delivery.

Payment Service Providers: For secure payment processing.

Technology Service Providers: For website hosting, analytics, communication, and operational support.

Legal Authorities: Where disclosure is required by law, court order, government request, or regulatory obligation.

4.Personalized Products & Uploaded Content

Customers may upload: 

  • Photographs
  • Artwork
  • Logos
  • Brand Assets
  • Personalized Messages

By uploading such content, customers confirm they possess all necessary rights and permissions for its use.

Giftola shall not be responsible for intellectual property violations resulting from customer-submitted content.

5.Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect customer information against unauthorized access, misuse, disclosure, or alteration.

However, no online transmission or storage method can be guaranteed to be completely secure.

6.Data Retention

Customer information may be retained for:

  • Order fulfilment
  • Customer support
  • Accounting records
  • Legal compliance
  • Fraud prevention
  • Business operations

Information will be retained only for as long as reasonably necessary or as required by law.

7.Customer Rights

Subject to applicable law, customers may request: 

  • Access to personal information
  • Correction of inaccurate information
  • Deletion of eligible personal information
  • Restriction of processing
  • Withdrawal of marketing consent

Requests may be submitted through the Reach Us Form available on the website.

8.Children’s Privacy

Giftola services are intended for individuals capable of entering into legally binding agreements. 

We do not knowingly collect personal information from children without appropriate parental or legal guardian authorization.

9.Third-Party Services

Our website may contain:

  • Payment gateways
  • Courier tracking integrations
  • Social media integrations
  • Third-party tools
  • Embedded content

These third-party services operate under their own privacy policies.

Giftola is not responsible for external privacy practices.

10.Changes To This Policy

Giftola reserves the right to modify this Privacy Policy at any time.

Updated versions will be published on this page and become effective immediately upon publication.

11.Reach Us

For privacy-related concerns, support requests, or information correction requests, customers may submit their inquiry through the Reach Us Form available on the website.

CORPORATE GIFTING POLICY

Corporate Orders

Giftola provides customized gifting solutions for businesses, institutions, schools, events, conferences, employee engagement programs, and promotional campaigns.

Customer Responsibilities

Corporate customers must ensure:

  • Correct branding files
  • Approved artwork
  • Accurate delivery information
  • Final quantity confirmation

Production & Delivery

Bulk and corporate orders may require additional production timelines depending on customization requirements.

Approval Responsibility

Production will commence based on approved artwork, specifications, and written confirmations provided by the customer.

BULK ORDER POLICY

Minimum Quantity

Bulk order requirements may vary depending on product type and customization requirements.

Pricing

Special pricing may be offered based on:

  • Quantity
  • Customization
  • Packaging
  • Delivery location

Production Timeline

Manufacturing and fulfilment timelines are communicated individually for each bulk order.

Cancellation

Bulk and made-to-order production orders may not be cancelled after production begins.

COOKIE POLICY

What Are Cookies?

Cookies are small files stored on your device that help improve website functionality and user experience.

Cookies We May Use

  • Essential Cookies
  • Login Cookies
  • Shopping Cart Cookies
  • Analytics Cookies
  • Preference Cookies
  • Performance Cookies

Cookies help us:

  • Remember preferences
  • Improve performance
  • Analyze visitor behaviour
  • Enhance user experience

Users may disable cookies through browser settings; however, some website functions may be affected.

DISCLAIMER

Product Images

Actual products may vary slightly from images displayed on the website due to photography, screen settings, lighting conditions, materials, packaging, and manufacturing processes.

Personalised Products

Minor variations in:

  • Printing
  • Colour
  • Alignment
  • Placement
  • Finish

are considered normal production variations

Delivery Timelines

Delivery timelines are estimates and not guaranteed commitments.

Third-Party Services

Giftola shall not be responsible for delays, interruptions, or failures caused by third-party payment processors, courier companies, internet service providers, or external platforms.

Limitation of Reliance

Information provided on the website is intended for general informational purposes and may be updated, corrected, modified, or removed without prior notice.