General questions
Once your order is dispatched, tracking details will be shared via Email, SMS, or WhatsApp. You can use the tracking link to monitor your shipment status in real time.
Most orders are delivered within 3–7 business days, depending on your location and product availability. Delivery timelines may vary during festivals and peak seasons.
Yes. For eligible products, you may select your preferred delivery date during checkout. We always try our best to deliver on the selected date.
Yes. Giftola delivers to most serviceable locations across India through trusted courier partners.
Yes. Many of our products can be customized with names, photographs, company logos, artwork, or personalized messages.
Absolutely. You can add a personalized message during checkout, and we’ll include it with your gift.
Yes. Selected products and hampers are available with premium gift packaging and gifting options.
Other questions
Yes. We provide customized gifting solutions for corporates, schools, events, weddings, employee gifting, and return gift requirements.
Please contact our support team within 48 hours of delivery and share photographs of the product and packaging. Our team will review the issue and provide an appropriate resolution.
Since personalized products are specially created for each order, they cannot be returned unless they arrive damaged, defective, or different from the approved order specifications.
Approved refunds are generally processed within 5–10 business days and are credited back to the original payment method.
We accept UPI, Debit Cards, Credit Cards, Net Banking, Wallets, and other secure payment methods available at checkout.
Yes. All payments are processed through secure and encrypted payment gateways to ensure customer information remains protected.
You can contact us through:
- Reach Us Form
Our support team will be happy to assist you.
