Delivering Your Emotions, Safely & On Time

At Giftola, we understand that every gift carries a special emotion. Whether it’s a birthday surprise, a corporate gift, a return gift, or a personalized keepsake, we strive to ensure your order reaches its destination safely, securely, and on time.

 

1. Shipping Charges

  • Standard Shipping:

  • Free shipping on orders above ₹200.

  • A flat shipping charge of ₹99 will be applicable for orders below ₹200.
  • Express Shipping:

  • Express delivery options may be available for selected products and serviceable locations.

  • Applicable charges will be calculated and displayed during checkout.
  • Delivery timelines may vary based on the destination and product category.

2. Delivery Times

Estimated delivery timelines are as follows:

  • Standard Shipping: 

  • Major Cities: 3–5 Business Days

  • Remote Locations: 5–8 Business Days

  • Express Shipping:

  • Major Cities: 1–3 Business Days

  • Subject to product availability and serviceability.

Please note that delivery timelines are estimates and may vary due to:

  • Public holidays

  • Festivals and peak seasons

  • Extreme weather conditions

  • Courier partner delays

  • Remote or restricted delivery locations

3. Order Processing & Dispatch

  • Orders are generally processed within 24 business hours after successful payment confirmation.

  • Customized, personalized, bulk, corporate, or made-to-order products may require additional production time before dispatch.

  • Customers will receive an order confirmation email and/or WhatsApp notification once the order is successfully placed.

If there is any unexpected delay in processing your order, our team will notify you promptly.

4. Order Tracking

Once your order is dispatched, you will receive tracking details via:

  • Email

  • SMS

  • WhatsApp (where applicable)

You can use the provided tracking link to monitor the real-time status of your shipment.

5. Delivery Locations

Giftola currently delivers across most serviceable locations within India.

However:

  • Certain remote, rural, restricted, or non-serviceable PIN codes may require additional delivery time.

  • In rare cases, delivery may not be possible to specific locations due to courier limitations.

Customers will be notified if a delivery location falls outside our service network.

6. Address Accuracy

Customers are requested to provide complete and accurate shipping information during checkout. 

Giftola shall not be held responsible for delays, failed deliveries, or additional shipping charges arising due to:

  • Incorrect recipient details

  • Incomplete addresses

  • Wrong PIN codes
  • Incorrect contact information

Any correction requests should be submitted before order dispatch.

7. Failed Delivery Attempts

If delivery cannot be completed because:

  • Recipient is unavailable

  • Incorrect address provided

  • Delivery refused by the recipient

The courier partner may attempt re-delivery based on their policy.

Additional shipping charges, if applicable, may be borne by the customer for re-shipment requests.

8. Special Instructions for Gifts

Need something extra special?

You may add delivery instructions during checkout, including:

  • Preferred delivery date

  • Gift message requests

  • Recipient notes
  • Special handling instructions

While we make every effort to accommodate such requests, specific delivery times cannot be guaranteed unless explicitly offered as a service.

9. Delays Beyond Our Control

While we work with reliable logistics partners, certain delays may occur due to circumstances beyond our control, including:

  • Natural disasters

  • Political disruptions

  • Government restrictions
  • Transport strikes
  • Severe weather conditions
  • Operational issues with courier partners

In such situations, Giftola shall not be liable for consequential losses arising from delayed deliveries.

10. Need Assistance?

If you have any questions regarding shipping, delivery, order status, customization, returns, or refunds, our support team is here to help.

 

Reach Us

For all support requests, please submit your query through our Reach Us Form available on the website.

To help us assist you faster, please include:

  • Customer Name

  • Order Number

  • Contact Details
  • Complete Query Description
  • Supporting Images or Documents (if applicable)

Our team will review your request and respond as soon as possible.

Thank You for Choosing Giftola: 

Every gift carries an emotion, and every emotion deserves to be delivered with care.

 

Disclaimer:

Giftola reserves the right to update, modify, or revise this Shipping & Delivery Policy at any time without prior notice. Customers are encouraged to review this page periodically for the latest information.