At Giftola, every order is prepared with care and attention to detail. As many of our products are customized, personalized, or specially curated for gifting purposes, we encourage customers to review their order details carefully before placing an order.
Please read this policy carefully to understand the conditions related to order cancellation, returns, replacements, and eligible refunds.
1. Order Cancellations
10. Reach Us
For any concerns related to:
Order Cancellation
Product Damage
Replacement Requests
Delivery Issues
Refund Queries
Corporate Orders
Please submit your request through the Reach Us Form available on our website.
To ensure faster resolution, kindly provide complete order details and supporting photographs where applicable.
Policy Updates
Giftola reserves the right to modify, update, or amend this Cancellation, Return & Replacement Policy at any time without prior notice. Customers are advised to review this page periodically for the latest version.
Short Notice at Checkout
Add this near the “Place Order” button:
By placing an order, you acknowledge and agree to Giftola’s Shipping, Cancellation, Return, Replacement, and Refund Policies.
Step1: Submit a request through the Reach Us Form available on our website.
Step2: Provide:
Customer Name
Order Number
Description of the issue
Clear photographs of:
Product received
Packaging
Shipping label
Damaged area (if applicable)
Step3: Our team will review the submitted information and verify eligibility.
5. Replacement Approval Process: After successful verification:
Replacement approval will be communicated to the customer.
Return pickup instructions (if applicable) will be provided.
The replacement product will be dispatched at no additional cost.
Replacement timelines may vary depending on product availability and logistics serviceability.
6. Refund Policy
Giftola primarily follows a Replacement-First Resolution Policy.
Where possible, eligible concerns will be resolved through:
Product replacement
Correct item re-shipment
Resolution support
However, if:
A replacement is unavailable,
The product is permanently out of stock.
Or replacement cannot reasonably be fulfilled,
Giftola may, at its sole discretion, offer a refund to the original payment method.
Approved refunds are generally processed within 5–10 business days after final verification.
7. Refund Policy
Incorrect Shipping Information
Customers are responsible for providing accurate:
Recipient details
Contact information
Shipping address
PIN code
Giftola shall not be responsible for losses, delays, failed deliveries, or additional shipping costs arising from incorrect information submitted during checkout.
8. Failed Delivery Attempts
If delivery fails because:
Recipient is unavailable
An incorrect address is provided
Delivery is refused by the recipient
Additional shipping charges may apply for re-dispatch or re-delivery requests.
9. Bulk, Corporate & Event Orders
Bulk orders, corporate gifting orders, event gifting orders, return gift orders, wedding orders, and customized bulk production orders may be subject to separate cancellation, replacement, and refund terms communicated at the time of order confirmation.
10. Reach Us
For any concerns related to:
Order Cancellation
Product Damage
Replacement Requests
Delivery Issues
Refund Queries
Corporate Orders
Please submit your request through the Reach Us Form available on our website.
To ensure faster resolution, kindly provide complete order details and supporting photographs where applicable.
Policy Updates
Giftola reserves the right to modify, update, or amend this Cancellation, Return & Replacement Policy at any time without prior notice. Customers are advised to review this page periodically for the latest version.
Short Notice at Checkout
Add this near the “Place Order” button:
By placing an order, you acknowledge and agree to Giftola’s Shipping, Cancellation, Return, Replacement, and Refund Policies.
Step1: Submit a request through the Reach Us Form available on our website.
Step2: Provide:
Customer Name
Order Number
Description of the issue
Clear photographs of:
Product received
Packaging
Shipping label
Damaged area (if applicable)
Step3: Our team will review the submitted information and verify eligibility.
5. Replacement Approval Process: After successful verification:
Replacement approval will be communicated to the customer.
Return pickup instructions (if applicable) will be provided.
The replacement product will be dispatched at no additional cost.
Replacement timelines may vary depending on product availability and logistics serviceability.
6. Refund Policy
Giftola primarily follows a Replacement-First Resolution Policy.
Where possible, eligible concerns will be resolved through:
Product replacement
Correct item re-shipment
Resolution support
However, if:
A replacement is unavailable,
The product is permanently out of stock.
Or replacement cannot reasonably be fulfilled,
Giftola may, at its sole discretion, offer a refund to the original payment method.
Approved refunds are generally processed within 5–10 business days after final verification.
7. Refund Policy
Incorrect Shipping Information
Customers are responsible for providing accurate:
Recipient details
Contact information
Shipping address
PIN code
Giftola shall not be responsible for losses, delays, failed deliveries, or additional shipping costs arising from incorrect information submitted during checkout.
8. Failed Delivery Attempts
If delivery fails because:
Recipient is unavailable
An incorrect address is provided
Delivery is refused by the recipient
Additional shipping charges may apply for re-dispatch or re-delivery requests.
9. Bulk, Corporate & Event Orders
Bulk orders, corporate gifting orders, event gifting orders, return gift orders, wedding orders, and customized bulk production orders may be subject to separate cancellation, replacement, and refund terms communicated at the time of order confirmation.
10. Reach Us
For any concerns related to:
Order Cancellation
Product Damage
Replacement Requests
Delivery Issues
Refund Queries
Corporate Orders
Please submit your request through the Reach Us Form available on our website.
To ensure faster resolution, kindly provide complete order details and supporting photographs where applicable.
Policy Updates
Giftola reserves the right to modify, update, or amend this Cancellation, Return & Replacement Policy at any time without prior notice. Customers are advised to review this page periodically for the latest version.
Short Notice at Checkout
Add this near the “Place Order” button:
By placing an order, you acknowledge and agree to Giftola’s Shipping, Cancellation, Return, Replacement, and Refund Policies.
Eligible Cases:
The product received is damaged during transit
The product received is defective
Wrong product delivered
The product received is significantly different from the confirmed order.
Non-Eligible Cases:
Replacement requests may not be approved for:
Change of mind after purchase
Minor variations in colour, finish, size, texture, or packaging
Incorrect product selection by the customer
Personalized product approval errors made by the customer
Damage caused by misuse, negligence, improper handling, or normal wear and tear
4. How to Request a Replacement: To initiate a replacement request:
Step1: Submit a request through the Reach Us Form available on our website.
Step2: Provide:
Customer Name
Order Number
Description of the issue
Clear photographs of:
Product received
Packaging
Shipping label
Damaged area (if applicable)
Step3: Our team will review the submitted information and verify eligibility.
5. Replacement Approval Process: After successful verification:
Replacement approval will be communicated to the customer.
Return pickup instructions (if applicable) will be provided.
The replacement product will be dispatched at no additional cost.
Replacement timelines may vary depending on product availability and logistics serviceability.
6. Refund Policy
Giftola primarily follows a Replacement-First Resolution Policy.
Where possible, eligible concerns will be resolved through:
Product replacement
Correct item re-shipment
Resolution support
However, if:
A replacement is unavailable,
The product is permanently out of stock.
Or replacement cannot reasonably be fulfilled,
Giftola may, at its sole discretion, offer a refund to the original payment method.
Approved refunds are generally processed within 5–10 business days after final verification.
7. Refund Policy
Incorrect Shipping Information
Customers are responsible for providing accurate:
Recipient details
Contact information
Shipping address
PIN code
Giftola shall not be responsible for losses, delays, failed deliveries, or additional shipping costs arising from incorrect information submitted during checkout.
8. Failed Delivery Attempts
If delivery fails because:
Recipient is unavailable
An incorrect address is provided
Delivery is refused by the recipient
Additional shipping charges may apply for re-dispatch or re-delivery requests.
9. Bulk, Corporate & Event Orders
Bulk orders, corporate gifting orders, event gifting orders, return gift orders, wedding orders, and customized bulk production orders may be subject to separate cancellation, replacement, and refund terms communicated at the time of order confirmation.
10. Reach Us
For any concerns related to:
Order Cancellation
Product Damage
Replacement Requests
Delivery Issues
Refund Queries
Corporate Orders
Please submit your request through the Reach Us Form available on our website.
To ensure faster resolution, kindly provide complete order details and supporting photographs where applicable.
Policy Updates
Giftola reserves the right to modify, update, or amend this Cancellation, Return & Replacement Policy at any time without prior notice. Customers are advised to review this page periodically for the latest version.
Short Notice at Checkout
Add this near the “Place Order” button:
By placing an order, you acknowledge and agree to Giftola’s Shipping, Cancellation, Return, Replacement, and Refund Policies.
Cancellation Before Processing: Once an order enters any of the following stages, cancellation requests may not be accepted:
Personalization or customization
Manufacturing or production
Packaging
Dispatch preparation
Shipment
Shipped Orders: Orders that have already been shipped cannot be cancelled.
2. Personalized & Customized Products
Many Giftola products are created specifically for individual customers.
Therefore, personalized, customized, made-to-order, branded, printed, engraved, or specially manufactured products are generally not eligible for cancellation, return, or exchange once production has commenced.
Exceptions may apply only in cases where:
The product arrives damaged
The product is defective
The product delivered is materially different from the approved order specifications
3. Return & Replacement Eligibility
Customers may request a replacement within 7 days of delivery if any of the following situations apply:
Eligible Cases:
The product received is damaged during transit
The product received is defective
Wrong product delivered
The product received is significantly different from the confirmed order.
Non-Eligible Cases:
Replacement requests may not be approved for:
Change of mind after purchase
Minor variations in colour, finish, size, texture, or packaging
Incorrect product selection by the customer
Personalized product approval errors made by the customer
Damage caused by misuse, negligence, improper handling, or normal wear and tear
4. How to Request a Replacement: To initiate a replacement request:
Step1: Submit a request through the Reach Us Form available on our website.
Step2: Provide:
Customer Name
Order Number
Description of the issue
Clear photographs of:
Product received
Packaging
Shipping label
Damaged area (if applicable)
Step3: Our team will review the submitted information and verify eligibility.
5. Replacement Approval Process: After successful verification:
Replacement approval will be communicated to the customer.
Return pickup instructions (if applicable) will be provided.
The replacement product will be dispatched at no additional cost.
Replacement timelines may vary depending on product availability and logistics serviceability.
6. Refund Policy
Giftola primarily follows a Replacement-First Resolution Policy.
Where possible, eligible concerns will be resolved through:
Product replacement
Correct item re-shipment
Resolution support
However, if:
A replacement is unavailable,
The product is permanently out of stock.
Or replacement cannot reasonably be fulfilled,
Giftola may, at its sole discretion, offer a refund to the original payment method.
Approved refunds are generally processed within 5–10 business days after final verification.
7. Refund Policy
Incorrect Shipping Information
Customers are responsible for providing accurate:
Recipient details
Contact information
Shipping address
PIN code
Giftola shall not be responsible for losses, delays, failed deliveries, or additional shipping costs arising from incorrect information submitted during checkout.
8. Failed Delivery Attempts
If delivery fails because:
Recipient is unavailable
An incorrect address is provided
Delivery is refused by the recipient
Additional shipping charges may apply for re-dispatch or re-delivery requests.
9. Bulk, Corporate & Event Orders
Bulk orders, corporate gifting orders, event gifting orders, return gift orders, wedding orders, and customized bulk production orders may be subject to separate cancellation, replacement, and refund terms communicated at the time of order confirmation.
10. Reach Us
For any concerns related to:
Order Cancellation
Product Damage
Replacement Requests
Delivery Issues
Refund Queries
Corporate Orders
Please submit your request through the Reach Us Form available on our website.
To ensure faster resolution, kindly provide complete order details and supporting photographs where applicable.
Policy Updates
Giftola reserves the right to modify, update, or amend this Cancellation, Return & Replacement Policy at any time without prior notice. Customers are advised to review this page periodically for the latest version.
Short Notice at Checkout
Add this near the “Place Order” button:
By placing an order, you acknowledge and agree to Giftola’s Shipping, Cancellation, Return, Replacement, and Refund Policies.
Cancellation Before Processing: Once an order enters any of the following stages, cancellation requests may not be accepted:
Personalization or customization
Manufacturing or production
Packaging
Dispatch preparation
Shipment
Shipped Orders: Orders that have already been shipped cannot be cancelled.
2. Personalized & Customized Products
Many Giftola products are created specifically for individual customers.
Therefore, personalized, customized, made-to-order, branded, printed, engraved, or specially manufactured products are generally not eligible for cancellation, return, or exchange once production has commenced.
Exceptions may apply only in cases where:
The product arrives damaged
The product is defective
The product delivered is materially different from the approved order specifications
3. Return & Replacement Eligibility
Customers may request a replacement within 7 days of delivery if any of the following situations apply:
Eligible Cases:
The product received is damaged during transit
The product received is defective
Wrong product delivered
The product received is significantly different from the confirmed order.
Non-Eligible Cases:
Replacement requests may not be approved for:
Change of mind after purchase
Minor variations in colour, finish, size, texture, or packaging
Incorrect product selection by the customer
Personalized product approval errors made by the customer
Damage caused by misuse, negligence, improper handling, or normal wear and tear
4. How to Request a Replacement: To initiate a replacement request:
Step1: Submit a request through the Reach Us Form available on our website.
Step2: Provide:
Customer Name
Order Number
Description of the issue
Clear photographs of:
Product received
Packaging
Shipping label
Damaged area (if applicable)
Step3: Our team will review the submitted information and verify eligibility.
5. Replacement Approval Process: After successful verification:
Replacement approval will be communicated to the customer.
Return pickup instructions (if applicable) will be provided.
The replacement product will be dispatched at no additional cost.
Replacement timelines may vary depending on product availability and logistics serviceability.
6. Refund Policy
Giftola primarily follows a Replacement-First Resolution Policy.
Where possible, eligible concerns will be resolved through:
Product replacement
Correct item re-shipment
Resolution support
However, if:
A replacement is unavailable,
The product is permanently out of stock.
Or replacement cannot reasonably be fulfilled,
Giftola may, at its sole discretion, offer a refund to the original payment method.
Approved refunds are generally processed within 5–10 business days after final verification.
7. Refund Policy
Incorrect Shipping Information
Customers are responsible for providing accurate:
Recipient details
Contact information
Shipping address
PIN code
Giftola shall not be responsible for losses, delays, failed deliveries, or additional shipping costs arising from incorrect information submitted during checkout.
8. Failed Delivery Attempts
If delivery fails because:
Recipient is unavailable
An incorrect address is provided
Delivery is refused by the recipient
Additional shipping charges may apply for re-dispatch or re-delivery requests.
9. Bulk, Corporate & Event Orders
Bulk orders, corporate gifting orders, event gifting orders, return gift orders, wedding orders, and customized bulk production orders may be subject to separate cancellation, replacement, and refund terms communicated at the time of order confirmation.
10. Reach Us
For any concerns related to:
Order Cancellation
Product Damage
Replacement Requests
Delivery Issues
Refund Queries
Corporate Orders
Please submit your request through the Reach Us Form available on our website.
To ensure faster resolution, kindly provide complete order details and supporting photographs where applicable.
Policy Updates
Giftola reserves the right to modify, update, or amend this Cancellation, Return & Replacement Policy at any time without prior notice. Customers are advised to review this page periodically for the latest version.
Short Notice at Checkout
Add this near the “Place Order” button:
By placing an order, you acknowledge and agree to Giftola’s Shipping, Cancellation, Return, Replacement, and Refund Policies.
