Welcome to Giftola. By accessing, browsing, registering, placing an order, or using any part of this website, you agree to comply with and be bound by these Terms & Conditions.
Please read these Terms carefully before using our website or purchasing any product or service.
1. Definitions For these Terms & Conditions:
- “Giftola”, “We”, “Us”, and “Our” refer to Giftola and its website.
- “Customer”, “User”, “You”, and “Your” refer to any individual or entity accessing or using the website.
- “Products” refers to all goods, customized items, gift hampers, corporate gifts, return gifts, personalized merchandise, and other items offered for sale through the website.
- “Website” refers to Giftola and all associated web pages, services, content, and features.
2. Eligibility to Use By using this website, you confirm that:
- You are legally capable of entering into a binding agreement.
- All information provided by you is true, accurate, and complete.
- You will use the website only for lawful purposes.
- You will not misuse, disrupt, damage, or attempt unauthorized access to the website or its systems.
3. Product Information & Availability We strive to ensure that all product descriptions, specifications, photographs, pricing, and availability information are accurate.
However:
- Product colours may vary slightly due to screen settings and photography.
- Packaging, design elements, and product appearance may differ slightly from displayed images.
- Product availability is subject to stock availability.
- We reserve the right to discontinue, modify, substitute, or update any product without prior notice.
The display of products on the website does not guarantee availability at all times.
4. Pricing & Payments All prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.
Prices may:
- Include applicable taxes where required.
- Be modified at any time without prior notice.
- Vary during promotional campaigns, seasonal offers, or special discounts.
Payment must be successfully completed before order processing begins.
Giftola reserves the right to refuse or cancel any order where:
- Payment authorization fails.
- Pricing errors occur.
- Fraudulent activity is suspected.
- Product inventory becomes unavailable.
5. Order Acceptance & Confirmation Placing an order on the website constitutes an offer to purchase.
An order shall be considered accepted only after:
- Successful payment confirmation (where applicable).
- Internal verification and processing by Giftola.
Receipt of an order confirmation does not guarantee final acceptance of the order.
Giftola reserves the right to cancel, reject, or limit any order at its sole discretion.
6. Personalized & Customized Products Giftola offers personalized, customized, branded, printed, engraved, and made-to-order products.
Customers are solely responsible for ensuring:
- Correct spelling
- Accurate names
- Uploaded images
- Design approvals
- Personalization details
Once customization or production begins, modifications or cancellations may not be possible.
Minor variations in:
- Colour
- Placement
- Printing
- Material texture
- Design positioning
shall not be considered manufacturing defects.
7. Shipping & Delivery Shipping and delivery timelines displayed on the website are estimates only.
While we make every reasonable effort to deliver within the stated timelines, delays may occur due to:
- Courier partner issues
- Weather conditions
- Public holidays
- Festivals
- Transportation disruptions
- Remote service locations
- Circumstances beyond our reasonable control
Giftola shall not be liable for losses arising from delivery delays caused by third-party logistics providers.
For complete details, customers are encouraged to review our Shipping & Delivery Policy.
8. Cancellation, Return, Replacement & Refunds Cancellation, replacement, and refund eligibility are governed by our Cancellation, Return & Replacement Policy.
Certain products, including customized and personalized items, may not be eligible for cancellation, return, or exchange once production has commenced.
Customers are advised to carefully review applicable policies before placing an order.
9. Customer Responsibilities Customers are responsible for providing accurate:
- Name
- Contact information
- Shipping address
- Billing information
- Delivery instructions
Giftola shall not be responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete information submitted by the customer.
10. Intellectual Property Rights All content available on this website, including but not limited to:
- Logos
- Brand names
- Product images
- Product descriptions
- Illustrations
- Graphics
- Designs
- Videos
- Website content
- Layouts
- Trademarks
are the exclusive property of Giftola or its licensors.
No content may be copied, reproduced, distributed, modified, published, or commercially exploited without prior written authorization.
11. Prohibited Activities Users shall not:
- Attempt unauthorized access to website systems
- Interfere with website operations
- Introduce malware, viruses, or harmful code
- Use automated tools to scrape website data
- Engage in fraudulent transactions
- Misrepresent identity or personal information
- Violate applicable laws while using the website
Any such activity may result in suspension, termination, or legal action.
12. Third-Party Services The website may contain integrations, payment gateways, logistics providers, social media platforms, or third-party services.
Giftola is not responsible for:
- Third-party content
- Third-party website availability
- Service interruptions
- Privacy practices of third parties
Users interact with third-party services at their own discretion and subject to those providers’ terms.
13. Limitation of Liability To the maximum extent permitted by applicable law
Giftola shall not be liable for:
- Indirect losses
- Consequential damages
- Incidental damages
- Loss of profits
- Business interruption
- Emotional distress
- Data loss
- Delayed deliveries caused by third parties
In any event, Giftola’s total liability shall not exceed the amount paid by the customer for the specific order giving rise to the claim.
14. Force Majeure
Giftola shall not be held responsible for failure or delay in performance caused by events beyond reasonable control, including but not limited to:
- Natural disasters
- Floods
- Fires
- Pandemics
- Government restrictions
- Labour disputes
- Transportation failures
- Communication outages
15. Privacy & Data Protection
By using this website, you consent to the collection and use of information in accordance with our Privacy Policy.
Customers are encouraged to review the Privacy Policy for details regarding data collection, storage, processing, and protection practices.
16. Changes to Terms & Conditions
Giftola reserves the right to update, revise, amend, or replace these Terms & Conditions at any time without prior notice.
Any modifications shall become effective immediately upon publication on the website.
Continued use of the website constitutes acceptance of the revised Terms & Conditions.
17. Governing Law & Jurisdiction
These Terms & Conditions shall be governed and interpreted in accordance with the laws of India.
Any disputes arising from the use of this website or transactions conducted through it shall be subject to the exclusive jurisdiction of the competent courts having jurisdiction over Giftola’s registered place of business.
18. Reach Us
For any questions, concerns, complaints, support requests, or policy-related inquiries, customers may contact us through the Reach Us Form available on the website.
To ensure prompt assistance, customers are requested to provide complete order details and supporting information where applicable.
Acceptance of Terms
By accessing, browsing, registering, or purchasing through Giftola, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions, together with our Shipping Policy, Cancellation & Replacement Policy, Privacy Policy, and any other policies published on the website.
